After filling out an exception form, what happens next if a customer renews at a lower price?

When a customer renews at a lower price, the correct sequence of events typically begins with a review of the customer's account. This thorough review ensures that all relevant details regarding the customer's existing contracts, service history, and prior pricing agreements are taken into account. By assessing the account comprehensively, the service representative can determine the implications of the new pricing on the contractual relationship and confirm that the new terms align with Cintas's policies and the company's overall pricing strategy.

This step is crucial because it informs the next actions to be taken — whether that involves adjusting terms, finalizing a new contract, or ensuring compliance with any internal protocols. Additionally, it allows for the identification of any discrepancies or necessary adjustments that may arise from applying the new price. Therefore, the customer's account review is fundamental before further negotiations or changes are finalized, ensuring a smooth transition to the new pricing structure.