During the evening audit, which of the following is a key element to focus on?

Focusing on reviewing any discrepancies in the route during the evening audit is essential because it directly impacts operational efficiency and customer satisfaction. This review process allows the Service Sales Representative to identify any issues that may have arisen during the day’s operations, such as missed stops, incorrect deliveries, or billing inaccuracies. Addressing these discrepancies can help ensure that services are provided as promised, maintain trust with customers, and enhance overall service reliability.

By identifying and rectifying these discrepancies, the SSR can also provide valuable feedback for future route planning and operational adjustments. This proactive approach not only aids in immediate problem-solving but also contributes to long-term improvements in service performance and customer relationships. All of this aligns with Cintas' commitment to delivering exceptional service and maintaining high standards in their operations.