What action should be taken if a 36-month renewal occurs after lowering prices?

Filling out an exception form is the appropriate action when a 36-month renewal occurs after prices have been lowered. This procedure ensures that there is official documentation of the pricing change, which is crucial for both compliance and maintaining accurate records. It allows the sales representative to properly account for the adjustments made to the pricing structure and ensures that any deviations from standard policy or procedure are formally recognized by the organization.

It’s important for the sales team to adhere to processes that provide clarity and accountability in transactions, particularly when there are changes that could impact revenue or customer agreements. Additionally, documenting such changes helps to maintain rapport with customers by ensuring transparency and fostering trust.