What characteristic is associated with a good competitor in the service industry?

A good competitor in the service industry is often characterized by having multiple local plants or facilities. This positioning allows them to serve a wider customer base effectively and respond more rapidly to customer needs in different locations. It enhances their logistical capabilities, making it easier to deliver services promptly and efficiently. With multiple operational centers, they can provide local support, which is critical in maintaining strong customer relationships, addressing specific regional demands, and obtaining a competitive edge over companies with a more limited presence.

The other options do not align with successful competitive strategies in the service industry. High pricing strategies can alienate price-sensitive customers and may not offer the perceived value that customers seek. A lack of reliance on customer service generally leads to poor customer retention and satisfaction, as service is a crucial element in fostering loyalty and repeat business. Lastly, minimal regional presence limits a company's reach and affects its capability to serve customers effectively, which could hinder market competitiveness. Hence, having multiple local plants is a significant advantage in the service sector.