What is the main action during the customer onboarding process?

The primary action during the customer onboarding process is to ensure that the customer feels welcomed and informed about the services they will receive. Providing customers with a turn-in history weekly helps them understand their usage patterns, expectations, and how to maximize the value of the services offered. This practice builds trust and establishes a transparent relationship right from the start.

In this context, sharing turn-in history is beneficial because it sets the stage for ongoing communication and engagement, which are vital for customer satisfaction and retention. It allows the customer to see the value they are getting and promotes accountability in the service usage.

The other options, while relevant in the broader context of customer service, do not directly pertain to the onboarding phase. Offering promotional discounts could entice customers but isn't considered an onboarding action that supports their understanding of the service. Explaining billing procedures and providing invoices are part of ongoing service management rather than the initial onboarding process.