What should be done if a customer is 30 days past due?

Engaging in a discussion about the past due amount with the customer is an essential step in addressing overdue payments. This approach allows for open communication, which can help you understand the customer's situation. By discussing the matter, you may uncover reasons for the payment delay, enabling you to address any misunderstandings or concerns they may have. This dialogue can lead to a resolution that fosters trust and maintains the relationship.

Sending a legal notice or reducing services without prior discussion can lead to escalated tensions or negatively impact the business relationship. Offering a discount may be appropriate in some circumstances, but without first understanding the customer's financial situation, it may not be the best initial approach. Having a conversation creates a foundation for finding solutions that work for both parties, reinforcing the importance of customer service in sales practices.