What should you do if your customer is closed upon arrival?

When a customer is closed upon arrival, the most appropriate response is to call, call later, and leave a message. This approach allows for immediate communication attempts, providing the opportunity to reach the customer directly. If there’s no response, leaving a message conveys professionalism and ensures the customer is informed of your visit and availability.

This method recognizes the importance of maintaining a line of communication, allowing the customer to connect with you when they are available. It also respects their time by not forcing them to address the situation immediately if they are currently unavailable.

While leaving a note on the door might seem courteous, it does not establish a direct line of communication, which could potentially result in missed opportunities to connect and engage with the customer. Knocking multiple times could be perceived as intrusive or annoying, further damaging your relationship with the customer. Waiting until business hours to check back may not be practical, as it delays the chance to reach out and gets a head-start on service initiation while the issue is still fresh in the customer’s mind.

Thus, actively attempting to reach the customer by phone, alongside the option of leaving a message, is the most effective and professional strategy in this situation.