When should accounts receivable be discussed with a customer?

Discussing accounts receivable with a customer 30 days past due is important for several reasons. At this point, the account has transitioned from being timely to overdue, which signals that immediate attention is necessary. This timing allows the Service Sales Representative to address any potential misunderstandings or issues that may have led to the delay in payment. Open communication at this stage helps maintain the relationship and ensures that any problems are addressed swiftly, reducing the likelihood of further delays.

Discussing accounts receivable during this critical period also facilitates the collection process and can lead to faster resolution, as the customer may still be within a reasonable timeframe to rectify the situation. By engaging with the customer about overdue payments, the representative can demonstrate that the business values the customer relationship while also emphasizing the importance of timely payments for continued service.