Which of the following is NOT part of the evening preparation routine for the next day?

The evening preparation routine for the following day primarily focuses on organizing and planning for successful service delivery. Conducting customer calls, while important in the overall sales and service process, is typically not included in the evening preparation routine. This stage is usually dedicated to ensuring that all logistics, such as stockroom items, production issues, and invoice review, are addressed, enabling an efficient start to the next day.

Conversely, the preparation routine involves tasks such as confirming that all necessary stockroom items are ready for the route, notifying production of any issues that may affect service delivery, and reviewing invoices to ensure accuracy and sequence for upcoming customer engagements. These activities are essential for setting the groundwork for the following day’s operations. In contrast, actual customer interactions and calls are generally carried out during the business day rather than during the evening preparation phase.