Who is responsible for the appearance and upgrading of garments?

The responsibility for the appearance and upgrading of garments falls primarily on the Service Sales Representative (SSR). The SSR plays a critical role in representing the company and ensuring that customers receive high-quality service and products. This includes not only ensuring that the garments are presented well but also identifying opportunities for upgrades or enhancements based on customer needs and feedback.

The SSR’s direct interaction with customers allows them to assess garment conditions and recommend solutions that improve customer satisfaction. By understanding the client's requirements and expectations, the SSR can suggest appropriate upgrades, whether that includes new styles, improved fabric, or additional services that can enhance the overall garment presentation.

Additionally, the SSR often collaborates with other teams, such as the production team, for implementation and support but ultimately, it is the SSR's responsibility to make those recommendations and follow through on the customer’s needs, ensuring that the garments remain appealing and functional.